Withdraw from a contract

1. Who can withdraw

Private customers: people buying for purposes outside their trade, business or profession. We give you this right as a term of our contract. If you bought as a business, it doesn’t apply; see the Terms of Sale for what happens if you cancel.

2. How long you have

14 days from the day the contract is concluded, which is the day your payment is confirmed. You don’t need to give a reason.

3. How to withdraw

• Here: use the form below. You can use it for the whole 14 days.
• By email: support@buyingdesigner.com
• By post: Matteo Parmeggiani (Buying Designer), Via Fratelli Cervi, 14, 40129 Bologna BO, Italy

Your withdrawal counts from the day you send it, not the day we read it.

4. The online form

Give us the name, email and order reference on the contract. You review it, confirm, and we send an acknowledgement with the date, time and content to your email. We store your declaration so we can handle your refund.

5. What happens next

We refund what you paid, less any proportional amount (section 6), within 14 days of getting your withdrawal. We use the same payment method as your order, with no fee.

6. Work already started

You asked us to start work within the 14 days when you ordered. If you withdraw after work has started, you pay a proportional amount: the share of the whole contract that we’ve provided up to the time you told us. We’ll tell you how we calculated it.

7. When you lose the right

Once the service has been fully performed, you can no longer withdraw. This applies only if you asked us to start straight away and confirmed you understood that, which you did on the order page.

8. Model withdrawal form

If you prefer a written form, copy this: